The license string we received does not work. What can be wrong?
Some possible sources of error:
1-The string was not pasted in in its entirety.
2-The string got corrupted, for instance because it got split into two lines, see below.
3-There is a mismatch between the software release and your license.
4-You do not have sufficient rights to install the license, usually you need administrator rights, see below.
4-The system ID was for a different computer, see below.
5-The system's clock is not set to the correct date.
Typical problems when copy/pasting license strings are:
- The email client has split the string in different lines. The license string must be a single line, without any space or line break.
- The email client has converted a double dash (-+--+-) into a single long dash (—). A valid license string contains only 7 bit ASCII characters: basic English letters (a-Z or A-Z), numbers (0-9), dashes (-+-+-), at signs (@), curly braces (-+{ }+-), dots (-+.+-) and maybe other very basic symbols like underscores (-+_+-).
Normally you must have 'administrator or root rights' to install the license and will get an error message if you try to install the license without the proper rights. However, some Windows versions do not give a warning while afterwards the message ' cannot find a valid license' keeps popping up. Right-click on the Huygens icon, and then choose 'run as administrator' and log in. Installing the license now will be successful.
Maybe the license string you are using is syntactically valid, but not intended for your computer. License strings are restricted to work only on a single computer, identified by its System Id. This ID is generated based on serial numbers of some of your hardware components. If you change any of these the System ID may change and the License Strings generated for it no longer work. A typical problem is caused by the change of a Network card. Consult your maintenance contract and Contact Svi to see how to update your license strings in such a case.
Does your license string not enable all the expected functionalities? The license string as used by SVI has the same appearance on all supported platforms. For each product you need to have a license string installed. Select an installed license string in the License manager and press the Explain license button. All details for the current license will be listed. If you run into licensing problems you may use this information to analyze the problem.
See wiki article → License String and License String Details.
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Keywords: license string ME sysID MAC ID<br>
Categories: Faq Installation, Huygens Faq, Imported Faqs<br>
Platforms: Irix Linux Windows Mac<br>
Related products: Hu Ess Hu Pro Hu Script FluVR<br>
